The Claim Firm
Legal Mediation Services & Insurance Claim Settlement Specialist
Telephone: 423-773-4428
Email: theclaimfirm@gmail.com
Dustin L. Baker
Chief Mediation Officer
Civil Case Mediator
Insurance Claim Settlement Specialist
Education:
- Lincoln Memorial University /
Duncan School of Law
M.Ed. Conflict Management &
Dispute Resolution (4.0 GPA)
- East Tennessee State University
B.S. Clinical Psychology
Certifications & Designations:
- Supreme Court Rule 31 Civil Mediator
- Supreme Court Rule 31 Family Mediator
- Casualty Claim Specialist
Crawford University
- Property Claim Damage Expert
Crawford University
Mediator Profile:
Mr. Baker has spent the majority of his professional career resolving conflict and settling disputes. His tenure within the insurance industry has allowed him the opportunity to hold positions as a
claims adjuster, claim investigative specialist, and in claims management.
Mr. Baker has conducted detailed crime and fraud investigations as part of his appointment to
special investigations unit and joint task force operations. His work as a property damage
specialist focused on the handling of large residential and commercial losses, which included
deployments as a settlement coordinator during hurricane and catastrophic events. As a liability
claim specialist, he has successfully investigated and settled hundreds of claims involving
personal injury from automobile and tractor-trailer accidents, slip and falls, dog bites, product
malfunction, food poisoning, and negligence, all ranging from minor injuries to fatalities.
Mr. Baker’s training and experience have allowed him to develop a very particular set of skills,
skills that have made him a specialist in the practice of conflict management and dispute
resolution. Outside of his continued service within the insurance industry as a specialized
mediator and Claim Settlement Specialist, he is also an experienced construction, breach of
contract, landlord-tenant disagreement, debt repayment, workplace dispute, divorce, and family
law mediator.
A Personal Message From our Chief Mediation Officer
Dear Friends & Perspective Clients:
I would like to take this opportunity and welcome you to the official website of The Claim Firm,
LLC. Thank you for looking into the services that our firm can offer you. I personally believe in
the process of mediation. I have spent the majority of my professional career settling disputes
among conflicted parties, drafting settlement agreements, and working with individuals,
attorneys, insurance companies, businesses, and organizations to achieve successful resolutions
on insurance claim and legal matters. What I have learned over the past 10 years is that we as
people want to be heard, treated fairly, and to feel validated. The Claim Firm allows you that
platform through our mediation process, along with the ability to comfortably present your case.
The Claim Firm can offer you a fair and neutral settlement negotiation process that is a
confidential alternative to court. This can save time and money on your case, all while the process
of settlement is being conducted in a relaxed and controlled environment, where you can help to
decide the outcome. In closing, I ask that you feel free at anytime to reach out to us for a free
consultation.
Sincerely,
Dustin L. Baker
The Claim Firm is a specialized mediation practice offering services to individuals, attorneys, law firms,
insurance companies, businesses, organizations, counties, and to the honorable courts of Tennessee.
The Claim Firm conducts mediation services from our main office and conference center located in
Bristol, Tennessee. We are also pleased to travel and conduct mediation services while utilizing your place
of business, law office, courtroom, or third-party conference room. Online mediation services are available through our secure, internet based conferencing software.
